Terms & Conditions

Shipping

All orders are shipped by Germany’s Deutsche post service. Orders take approximately 3-5 days or less to be shipped. All our jewelleries are hand made and especially made for shipment, some of our jewelleries are one of a kind. 

Germany based clients:

Once shipped, Germany orders will arrive in 2-5 days. You will receive a tracking number for your order. We are not responsible for lost or stolen packages. 

International clients:

We ship worldwide.  Once shipped orders can take anywhere from 10 days to 2 months. Once your order has left Germany there is unfortunately no way to track your package. Please use your most secure address. We are not responsible for lost of stolen packages.

 Duties & Taxes:

There is no GST charged on international orders.

We maintain price parity between local and offshore customers.

There are additional charges for handling of international orders.

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note, many countries have specific import restrictions on certain products or materials and it is the responsibility of the customer to check local customs regulations before placing an order.

Returns and Exchanges

Because of the handcrafted and custom nature of our work we do not accept returns or exchanges.

We are strict about this policy. Please make an informed purchase by reading each descriptions thoroughly. If purchasing a ring, know your ring size. If you are unsure, any local jewellery store can measure your finger. It is important to us that each and every client is happy with their purchase.

 

?Q:How do I take care of my jewellery?

A: These are special pieces, take care of them. Do not get them wet, It will shorten the lifespan of the product. Take them off before you go to bed. The shine will eventually fade, do not use liquid solutions to gain shine. A polishing cloth will work just fine! To treat the rubber jewelleries you can once in a while lubricate it with latex oil. It will keep the rubber from drying out and cracking and instead give a bright shine. Jewellery made of aluminium is the only item that will not rust/loose shine if made contact with water.

?Q: Who made my piece of jewellery?

A: Putting their loving energy into each piece, the designers themselves,  Kessem and Shai make each and every unique item/accessory. Using all the old school techniques combined with new thinking of using nonconventional materials makes this a genuine up cycled handmade piece of jewellery.